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Judith Black
CEO of Tuple
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Joseph Rodriguez
CEO of Reform
Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.
- What are credits?
- Credits are consumed each time you interact with our AI for analysis or conversation. One credit equals one AI interaction, such as analyzing a message or asking a question about your chat.
- Can I change plans anytime?
- Yes! You can upgrade immediately or downgrade at your next billing cycle. Your unused credits don't roll over, but your new plan's credits will be available right away.
- How does screenshot analysis work?
- Upload a screenshot of your chat conversation, and our AI will automatically extract the messages, identify senders, and provide detailed analysis including sentiment, topics, and relationship insights.
- What happens to my data?
- Your chat data is securely stored and only accessible to you. We use industry-standard encryption and never share your personal conversations with third parties.
- What if I run out of credits?
- If you run out of credits, you can upgrade your plan for more credits, or wait until your next billing cycle when your credits reset. Free users get 20 credits per month.
- Do you offer refunds?
- We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with our service, contact our support team for a full refund.